Frequently Asked Questions

Yes. An OnTrack representative is onsite to assist with orientation, paddock navigation, and experience management, ensuring your weekend is smooth, supported, and professionally overseen from start to finish.

Pass delivery varies by event. We provide clear instructions in the lead-up to your experience, including any documentation required and where to collect your passes. For pass allocation, we will require your full name, date of birth, and email address. All details are confirmed well before race weekend for complete peace of mind.

To become a Platinum Access Sponsor, contact OnTrack to secure your package for the 2026 MotoGP season. Sponsors receive premium passes with paddock, circuit, and service road access, hospitality at European events, rider meet & greets, garage access at set times, and a pre-season visit to the team headquarters. Early enquiries are recommended, as availability is limited.

Yes. While not always included by default, we can arrange or recommend premium accommodation and transport solutions to complement your experience. Our goal is to keep your entire weekend seamless and professionally managed.

In most cases, yes. We can add grandstand seating to your package or help secure suitable options depending on event availability.

Absolutely. We offer tailored group options for friends, corporate groups, or fan communities, ensuring everyone enjoys a coordinated, premium-level motorsport experience.